Frequently Asked Questions
Find answers to common questions about our wines and services
Do I need to be present to sign for my wine delivery?
Yes, federal law requires an adult signature (21+) for all alcohol deliveries. We recommend shipping to a business address if you are not home during the day.
How should I store my Sterling Vineyards wines?
Wines should be stored in a cool, dark place with a consistent temperature, ideally around 55°F (13°C), and kept away from direct sunlight.
Can I ship wine to any state?
State laws vary. We currently ship to most states where direct-to-consumer wine shipping is permitted. Please check our shipping map at checkout for eligibility.
Do you offer gift packaging or personalized notes?
Yes, you can select gift options during the checkout process, which include a custom message and premium packaging.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number from our carrier (UPS or FedEx).
What happens if my wine arrives damaged or corked?
We stand behind the quality of our wine. If your bottle is damaged or flawed, please contact our support team within 30 days for a replacement or refund.